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FAQ

Q. How long does it take for my order to be shipped?

All orders will be processed once payment is received and will be shipped out within 2 working day. You'll receive a shipping confirmation email along with a tracking number once your parcel has been dispatched.

 

Q. How long does it take to deliver my order?

After processing the order, the parcel will be delivered by our logistic partners. The shipping time varies depending on the shipping method you have selected in the checkout page.

Standard Free Shipping (12-20 working days)
Express Shipping $12.90 (7-12 working days)
First Class Shipping $20 (within 7 working days)

 

Q. How do I return my purchase if I have received a product which I did not order or a damaged/defective product?

Customers has the right to apply for return within 14 days after the receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We would recommend you to contact our Customer Service team at hello@reiiofficial.com and let the representative know the details of your package. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

 

Q. I entered my coupon codes but it did not work.

Our system will always recognise valid coupon codes. If the discount has not been reflected in your order total, it is likely that the code is invalid or incorrectly entered. Coupon codes can only be redeemed during the placement of orders; you will not be able to apply or amend your order once it has been placed.

 

Q. How do I receive the latest updates about the deals and new collection?

You can subscribe to our newsletter and you will be rewarded a 10% promo code for the first purchase! Our newsletter will keep you up-to-date with the latest launches, arrivals, exclusive promotions, and limited offers. Subscribe now by clicking here.